*My regular bloggers feel free to ignore this post*
This is just a review and warning to others in Australia to be very wary of the company Linen Comfort Australia!
Just want to bring to light this company that seems to outwardly have good reviews, but behind the scenes obviously deals in sub-par highly priced goods, and refuses to cooperate or accept any responsibility for their dodgy goods!
www.linencomfort.com.au/
http://stores.ebay.com.au/Linen-Comfort?_rdc=1
A week ago I ordered a coverlet bed quilt set from them, on their site and was happy with their 14 day money back guarantee... But evidently what they write on their site isn't what they practice!
Within days of having the quilt in my room, I found my room becoming overly dusty and began getting this horrible white fluff and dust consuming my room and person and giving me itching and a bad cough/blocked nose etc.
I tried brushing it with a lint brush, and got HUGE amounts of fluff coming from the quilt, and figured washing it should fix the problem. I washed it in the machine according to the tag instructions, cold water and gentle wash.
Opening the washing machine, it was like a Snow day! With fluff blocking every orifice of the machine! It was disgusting. Two more gentle washes and it was the same and actually getting worse! Taking it out and letting it dry we noticed that the seams were now coming undone, and a lot of threading happening!
I contacted them telling them of this and all I was met with was refusal to take any responsibility for their goods with several excuses.
'Jenny' stated that I obviously didn't wash it as per instructions, Yes I did!
She then stated that they do not accept returns of used items. Why would you return something you never used?
She stated that no other people have complained about this. (hard to believe with the massive problem I had!)
and heres the kicker... offered to refund
half of what I paid as long as I showed photos of proof of all this occurring and sent the item back. (sending the item back isn't a problem, but photos? c'mon I really didn't think Linen Comfort would be so snide! and to then only want to pay me back HALF of what I paid, when it clearly states on their website that they will refund for faulty and damaged goods!)
All in all I am getting the big run-around from 'Jenny' making up many excuses as she goes so that they do not have to take any responsibility for the dodgy, faulty sub-par item.
So as of today, Fair Trading has been contacted, and I am seeking them to get a refund of the full amount of money as I am entitled to according to the consumer and merchant standards on their
website.
Will let you know what comes out of all this, and in the meantime just heed this warning and don't deal with Linen Comfort, as they cannot be trusted!
